Last updated: March 2026
At Ira Wear (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website irawear.com or place an order with us.
1. Information We Collect
We collect information you provide directly to us, including:
- Account & Order Information: Name, email address, phone number, shipping and billing address when you register or place an order.
- Payment Information: Card details or UPI information processed securely by Razorpay. We do not store your full payment details on our servers.
- Contact Form Data: Name, email, phone number, and message when you contact us via our contact form.
- Browsing Data: IP address, browser type, pages visited, and time spent on pages (via cookies and analytics).
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including shipping and delivery
- Send order confirmations, shipping updates, and invoices
- Respond to your enquiries and customer support requests
- Improve our website and product offerings
- Comply with legal obligations (tax records, fraud prevention)
- Send promotional emails (only if you have opted in — you may unsubscribe at any time)
3. Payment Processing
All payments are processed through Razorpay, a PCI DSS-compliant payment gateway. Ira Wear does not store your credit/debit card numbers or CVV codes. For Cash on Delivery orders, no payment data is collected online. Please refer to Razorpay’s privacy policy for details on how they handle your payment data.
4. Cookies
Our website uses cookies to enhance your browsing experience:
- Essential cookies: Required for the website to function (shopping cart, login session).
- Analytics cookies: Help us understand how visitors use our site (Google Analytics — data is anonymised).
- Preference cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with:
- Delivery partners (e.g., courier services) — name, address, phone number for order delivery
- Payment processors (Razorpay) — for secure payment processing
- Email service providers — to send transactional emails
- Legal authorities — when required by law
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmissions.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Order records: retained for 7 years (GST/tax compliance)
- Account data: retained until you request deletion
- Marketing preferences: until you unsubscribe
8. Your Rights
You have the right to:
- Access your personal data we hold
- Correct inaccurate information
- Delete your account and associated data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Data portability — request a copy of your data in a readable format
To exercise these rights, contact us at hello@irawear.com.
9. Children’s Privacy
Our website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. The “Last updated” date at the top indicates when this policy was last revised.
11. Contact Us
For any privacy-related queries or to exercise your rights, please contact us:
- Email: hello@irawear.com
- Website: Contact Form